Customer Service Agent - French Speaking

We See you! Are you looking for a flexible job in an informal and international organisation? Do you consider yourself a true Customer Service hero? Well, we've got something exciting for you! We are currently searching for French-speaking Customer Service Agents who want to learn how we provide the best service to festivals, sports, museums, music, and culture enthusiasts. Do you want to be part of our team too? Keep reading!

We’re See Tickets, the European leader in ticketing! With a healthy dose of enthusiasm and experience, we, with 450 colleagues working from 9 different countries, strive towards a mission. The mission is to create the ultimate fan experience for our customers, whether they are fans of sports, music, theatre, culture or entertainment!

As one of the world's largest ticketing companies, we serve over a thousand clients from festivals to performance venues, sporting events and monuments, including Glastonbury Festival, Tomorrowland and Amsterdam Dance Event. Our state-of-the-art ticketing solution makes millions of fans across the globe excited to purchase their tickets for their favourite events.

Join us as a Customer Service Agent in the heart of Groningen! You'll work alongside 23 colleagues of diverse ages and nationalities at our office on Nieuwe Boteringenstraat. As our Customer Service colleague, you'll be the point of contact for our fans attending various events like André Rieu, DefQon, Awakenings, and many more. With enthusiasm, you'll assist our fans and go the extra mile to help them find the right solutions. And if you're as passionate about events and the cultural sector as we are, then you're the perfect candidate for our team!

Responsibilities as a Customer Service Agent:

• Delivering the best fan experience, which means no question is too outlandish for you!;

• Engaging with fans through chat, email, social media, and all other communication channels;

• Using our ticketing platform and resolving payment and ticket-related issues;

• Reporting any hiccups or suggestions for improvements to our Customer Service Coordinators.

• Fluent in French and English, with excellent spoken and written skills;

• Reside in the Groningen area;

• Available for 24-40 hours per week;

• A multitasking hero with a strong sense of responsibility;

• Detail-oriented and skilled at prioritising tasks;

• Of course, it's worth mentioning that you enjoy attending festivals, concerts, and events in your free time.

What we offer:

• Flexible or set working days, depending on your preference.

• Fantastic Friday afternoon drinks and fully catered lunches twice a week.

• A committed, adaptable, and open team within an international organisation.

• Reimbursement of travel costs from 10 km onwards.

• We grow, and you grow with us! We have faith in your potential to progress within the organisation.

• Access to our mental well-being partner, OpenUp.

• Monthly internal events and at least two major company parties per year.

• The chance to attend events.

See you soon!